Claim assessment
We review the rejection letter, policy wording and available claim documents to understand the insurer's decision.
Insurance claim recovery & dispute support
A rejected claim does not always have to be the final word.
We assess rejected motor vehicle insurance claims, prepare clear disputes and manage the process with your insurer.
Clear communication
Structured claim management
National assistance
Transparent fees
What we do
Focused support for rejected motor vehicle claims.
We turn a complex rejection into a clear, managed process—from the first assessment to the insurer's written outcome.
Dispute preparation
We identify the issues, organise the supporting evidence and prepare a clear, properly structured dispute.
Claim management
We manage correspondence and follow-ups with the insurer while keeping you informed throughout the process.
Client care
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The process
Five clear steps from rejection to outcome.
Each stage has a defined action, owner and next step.
- 01
Send your rejection
Share the insurer's rejection letter and the basic details of your claim.
- 02
Initial assessment
We review the matter and explain whether there may be a reasonable basis to proceed.
- 03
Formal appointment
If you proceed, you sign our Client Services Agreement and Authority to Act.
- 04
Investigation and dispute
We analyse the claim, prepare the dispute and manage communication with the insurer.
- 05
Outcome
We explain the insurer's written decision and the next available steps.
Fees
Clear terms before work begins.
There are no hidden arrangements. Your signed agreement records the scope of work, fees and payment process.
Assessment fee
R5,000
Once-off comprehensive assessment fee, credited against the fees due if the claim is successfully recovered.
Success fee
20%
Payable from the settlement amount recovered, subject to the terms of the Client Services Agreement.
Questions
Frequently asked questions.
What does the assessment cost?+
A once-off assessment fee of R5,000 is payable before the comprehensive review begins. If the claim is successfully recovered, this amount is credited against the fees due.
What is the success fee?+
The success fee is 20% of the settlement amount recovered. The exact arrangement is confirmed in writing before work begins.
How long does the process take?+
Timeframes depend on the insurer, the complexity of the claim and whether additional documents are required. We provide updates but do not promise a fixed completion date.
Do you assist clients across South Africa?+
Yes. Our process can be managed remotely, allowing us to assist clients throughout South Africa.
Can you guarantee that my claim will be recovered?+
No. Every claim depends on its facts, policy terms and supporting evidence. We provide an honest assessment, but no outcome can be guaranteed.
Contact
Let us review the rejection.
Send the rejection letter with your name, insurer and claim number. Please do not send identity documents until requested.
Emailinfo@disputeskings.co.za
Telephone070 342 2924
LocationJohannesburg · Serving clients nationally